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Start with The Watch. Add a block when you're ready.

The Watch catches the calls you can't take and turns them into booked jobs. When you want more, add a simple block: your customer list, Google reviews, website chat, or text-to-pay. One flat price each. Add or drop any time.

You run your business. We'll stand the watch.

The core service

Where every shop begins

Start here

The Watch

Missed calls, booked jobs, one report

$799/mo
+ $500 one-time setup
Founding Shops: $499/mo for the first 90 days, setup waived. First ten shops in the region.

What's included

  • Missed calls texted back in seconds from your shop's line
  • Every job written down in one inbox on your phone. Real emergencies ring you.
  • Booked on your calendar, with confirmation and reminder texts
  • Open estimates followed up on day 1, 3 and 7
  • The one-page Monthly Watch Report: calls caught, jobs booked, in your dollars
Our guarantee

On watch or off the bill.

If we don't pay for ourselves in the first month, you don't pay for the second.

Covers The Watch. "Pay for ourselves" is defined in writing before we start, from your bookings and your average ticket. Phone and text usage is billed at cost and isn't part of the guarantee. Texts come from your business line once it's set up for texting; until then, from the local number your missed calls forward to.

Add-on blocks

Add a block when you're ready

Each block plugs into The Watch. One flat price, no tiers. Add or drop any block any time with 30 days' notice.

Ship's Log

Customer list & follow-up

$249/mo
$250 setup

Past customers hear from you every season, so repeat work comes back to you.

  • All your past customers in one clean list, from your phone, a spreadsheet or your books
  • A job board on your phone, from first call to paid
  • Seasonal tune-up texts and emails, up to four a year, sent under your name
Ready whenYou send your customer list and approve the first message.

Signal Flags

Google reviews

$149/mo
$0 setup

Every finished job gets a polite ask for a review, so the next homeowner picks you.

  • A review request text after every finished job, with one friendly reminder
  • New reviews sent to your phone, with a reply drafted for you to approve
  • Your latest Google reviews shown on your website, updating on their own
Ready whenYour Google Business Profile is connected and jobs get marked "done."

Lookout

Website chat & leads

$99/mo
$0 setup

People who find you online get a text back right away, even when you're under a sink.

  • A chat button on your website that carries on as a text conversation
  • An instant text reply to every web form
  • Facebook and Instagram messages in the same inbox as your texts
Ready whenOne line of code is on your site (we or your web person add it) and Facebook is connected.

Paymaster

Invoices & text-to-pay

$99/mo
$0 setup

Send the bill by text before the truck leaves the driveway, and stop chasing checks.

  • Invoices sent by text, paid by card in a couple of taps
  • An optional deposit link when a job is booked
  • Automatic reminders on unpaid invoices at day 3, 7 and 14
Ready whenYour card-payment account is linked (a 10-minute call). Card fees go to the processor, not us.

All aboard

$1,345 /mo

The Watch plus all four blocks. Save $50 a month. Setup $500. Founding Shops: $1,045/mo for the first 90 days, setup waived.

Add it up

Build your watch

Your monthly price

Check the blocks you want. The Watch is always included.

The WatchMissed calls, booked jobs, one report · always included $799/mo
ExampleMonthlySetup
The Watch only$799$500
The Watch only (Founding, first 90 days)$499$0
The Watch + Ship's Log$1,048$750
The Watch + Signal Flags$948$500
All aboard (Founding, first 90 days)$1,045$0
All aboard: The Watch + all four blocks$1,345$500

Simple rules

Four rules. That's it.

01

Start with The Watch

Every block plugs into The Watch. It's the base everything else runs on.

02

Add or drop any block any time

Blocks are month to month. Give us 30 days' notice to add or drop one. Keep what works.

03

Usage billed at cost

Phone and text usage is billed at cost and shown clearly on your Monthly Watch Report. Not buried.

04

Guarantee and Founding cover The Watch

On watch or off the bill applies to The Watch. Founding pricing is for The Watch; blocks bill at their flat price.

Next step

15 minutes. We'll find out what happens when you can't pick up.

Start with The Watch. Add a block when your report says you're ready. Book a Phone Test and we'll walk through your after-hours and busy-hour gaps together.

Glen Sharlun Officer of the Watch

Draft pricing, subject to change.

Watch Officer Standing watch on every call.

You run your business. We'll stand the watch.

Missed-call text-back and lead follow-through for local home service shops.

Service area

Stafford, Fredericksburg, Spotsylvania, King George, and Falmouth, Virginia

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© 2026 N Star Solutions LLC. Watch Officer is a brand of N Star Solutions LLC, Fredericksburg, VA. All rights reserved.

Draft pricing, subject to change.