Privacy Policy
Watch Officer, a brand of N Star Solutions LLC ("Watch Officer," "we," "us"), provides front-office services, including missed-call text-back, lead response, and appointment booking, to local service businesses in the Stafford and Fredericksburg, Virginia area. This policy explains what information we collect through watchofficer.co and our communications, how we use it, and the choices you have.
Information we collect
- Information you give us: your name, business name, phone number, email address, preferred contact time, trade, and anything you include in a message or form.
- Communications: records of calls, text messages, and emails between you and us, including your text message opt-in and opt-out status.
- Basic technical data: standard information your browser sends when you visit the site (such as IP address, browser type, pages viewed, and referring page), which may be collected by our website host or through cookies.
How we use information
- To respond to your inquiry and schedule a Phone Test or consultation.
- To provide, set up, and support our services if you become a client.
- To send text messages you have agreed to receive (see "Text messaging" below).
- To keep records, operate and secure our website, and meet legal obligations.
Text messaging (SMS)
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us deliver messages (such as our messaging and CRM platform) and as required by law.
If you opt in to text messages from Watch Officer, we use your phone number to send messages about your inquiry, scheduling, and service updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive texts is not a condition of purchase. See our SMS Terms for details.
How we share information
We do not sell your personal information. We share it only:
- With service providers that operate on our behalf, such as our CRM, messaging, phone, email, scheduling, and website hosting providers, solely to provide our services;
- When required by law, subpoena, or to protect our rights, safety, or property; or
- In connection with a sale or transfer of our business, subject to this policy.
Information we handle for our clients
When we provide services to a client business, we may process information about that business's own customers (for example, a homeowner who calls the client's line). We handle that information on behalf of the client and according to the client's instructions. Questions about how a specific business uses your information should go to that business.
Cookies
Our website and its hosting platform may use cookies and similar technologies for basic site function and traffic measurement. You can control cookies through your browser settings.
Data retention and security
We keep information as long as needed for the purposes above or as required by law, then delete or de-identify it. We use reasonable administrative and technical safeguards, but no method of transmission or storage is completely secure.
Your choices
- Opt out of texts at any time by replying STOP.
- Ask us to access, correct, or delete your information by emailing [email protected].
- Virginia residents may have additional rights under applicable Virginia law; contact us to make a request.
Children
Our services are for businesses and are not directed to children under 13. We do not knowingly collect information from children.
Changes
We may update this policy from time to time. The "Last updated" date above shows when it last changed.
Contact us
Watch Officer, a brand of N Star Solutions LLC
7 King Georges Grant
Fredericksburg, VA 22405
Phone: (540) 701-6762
Email: [email protected]